Shipping Policy
Last updated: October 12, 2026
Where we ship, how long it takes and what to do when your bike arrives.
Where we ship
- We ship to residential and business addresses in the 48 contiguous United States (lower 48).
- Alaska, Hawaii, US territories, APO/FPO/DPO addresses, other countries and remote-area addresses need a separate shipping quote. Contact us before ordering.
Cost
- Standard shipping within the lower 48 is free.
- Remote-area surcharges may apply to some ZIP codes; we will contact you before shipping if your address is affected.
Timing
- Bikes ship from a US warehouse in California by FedEx or UPS.
- Processing: usually 1–3 business days after your order is confirmed and paid.
- Transit: usually 5–7 business days. These are estimates, not guarantees; carrier delays may occur.
- You will receive a tracking number by email once your bike ships.
Delivery and inspection
- Please provide a phone number — the carrier may call to arrange delivery. A signature may be required.
- Do not refuse the delivery. Accept the package, inspect it and the bike promptly, and photograph any damage to the box and the bike.
- If anything is damaged, keep all packaging, do not ride or assemble the bike, and contact us immediately at info@el-bicycle.store · +1 (440) 693-3187. We will arrange a carrier pickup and a replacement or refund under our Returns & Refunds Policy.
Address changes
Contact us as soon as possible. We can change the address only before the bike ships; changes after shipment may cause delays or extra carrier fees.