Returns & Refunds Policy

Cancelling an order

• Before your bike ships: you can cancel for a full refund to your original payment method.
• After your bike ships: the order can no longer be cancelled; please use the return process below.

Return window

• Request a return within 7 calendar days after delivery by emailing us with your order number.
• The return shipment must also be sent within 7 calendar days of delivery. Do not send anything back without our return authorization and return address.

Condition

• The bike must be 100% new and resellable: not assembled, ridden, used, worn or damaged.
• It must be returned complete — warranty card, manuals, accessories, promotional material and the original packaging.
• Assembled, ridden, used, abused or damaged bikes are not eligible for a refund.

Refund amount

• Our error, a defective product, a wrong item or shipping damage: full refund of the amount you paid, and we cover return shipping.
• Change of mind or ordering the wrong item: you pay the return shipping to the US warehouse (if we provide the return label, its cost is deducted from your refund). The original free shipping is not charged back.
• Returns sent without authorization, or damaged during return shipping because of inadequate packing, may be refused or refunded partially.

Refund timing

• Returns are inspected within 5 days of arrival at the warehouse.
• Approved refunds are processed within 1–3 business days after inspection, to your original payment method. Your bank may need additional days to show the credit.

Exchanges

We do not offer direct exchanges. Return the eligible bike for a refund and place a new order.